Refund Policy

 

At Aurvik Ltd., we strive to ensure customer satisfaction with every purchase. Our return and refund policy is designed to provide clarity and assurance regarding the process of returning items and obtaining refunds. This policy applies to all products purchased through our online store.

Customers have a period of 30 days from the date of receipt to initiate a return. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. This ensures that the integrity of the product is maintained and allows for a smooth return process.

To initiate a return, customers must contact our customer service team via email at help@aurvik.com. Upon approval, customers will receive instructions on how to return the item. It is important to note that customers are responsible for the return shipping costs unless the item received was defective or incorrect. In such cases, Aurvik Ltd. will cover the return shipping expenses.

Once the returned item is received and inspected, we will notify the customer of the approval or rejection of their refund. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within a specified timeframe, typically 5-10 business days. Please note that processing times may vary based on the financial institution involved.

In the event that a customer receives a defective or incorrect item, it is imperative to report the issue within 7 days of receipt. Aurvik Ltd. will provide a replacement or a full refund for items that are found to be defective or not as described.

Items that are marked as final sale or clearance are not eligible for return or refund. This policy is in place to maintain the quality and exclusivity of our curated selection of products.

For any further inquiries regarding our return and refund policy, customers are encouraged to reach out to our customer service team. We are committed to providing a seamless shopping experience and addressing any concerns that may arise.